Introduction
If you’ve been eyeing a lightsaber from Neosabers, you’re probably wondering: is this company the real deal or just another flashy scam? With a mix of glowing reviews and some serious complaints, it’s easy to feel caught in a whirlwind of confusion. Let’s cut through the noise and get to the heart of the matter.
What Is Neosabers?
Neosabers is an online retailer specializing in lightsabers and related accessories. Their product lineup includes items like scabbards, Covertec rings, and various types of lightsabers, including Xenopixel models. They’ve garnered attention for offering a range of sabers that cater to both casual fans and serious collectors.
Product Categories
Scabbards
Scabbards are protective sheaths for your lightsaber, ensuring that the blade remains safe when not in use. Neosabers offers scabbards designed to fit their range of sabers, providing both protection and a touch of authenticity.
Covertec Rings
Covertec rings are belt clips that allow you to attach your lightsaber hilt to your belt, just like Jedi and Sith do in the movies. Neosabers provides these accessories to enhance the cosplay experience and offer practical carrying solutions.
Bladed Xenopixel Sabers
These are lightsabers equipped with Xenopixel technology, offering advanced features like customizable sound fonts, blade colors, and motion effects. They’re designed for enthusiasts who want a more immersive experience.
Xenopixel Sabers
Similar to the bladed versions but may come without the blade, allowing for customization or replacement. These hilts are compatible with Xenopixel blades and offer the same advanced features.
Customer Reviews: The Good, the Bad, and the Ugly
Positive Feedback
Some customers have praised Neosabers for their product quality and customer service. For instance, a reviewer on Sitejabber mentioned, “Beautiful and great deal. Shipping was fast also. I’m a collector so my standards are pretty high. The great thing is the build quality. They feel heavy and top-notch in terms of durability.”
Another customer on Trustpilot shared, “I’ve recently received a Xenopixel V3 Trivar lightsaber from Neosabers and it’s so good I love it. I live in Europe and I received the saber 6 days after ordering it.”
Negative Experiences
However, not all experiences have been positive. Some customers have reported issues with product quality and customer service. A Trustpilot reviewer stated, “Do not buy from Neosabers. I ordered 2 lightsabers from them. Both arrived broken, one the internals didn’t work at all, the other had a broken-off section of the hilt. After 15+ emails and me returning one at my own additional cost I still do not have any of the two working.”
Additionally, a complaint on the Better Business Bureau (BBB) website highlighted issues with delivery and communication: “I made an online purchase at NeoSabers.com… I reached out to them multiple times via email… That didn’t happen. When I received my order… I carefully opened it up, did not find any packing slip, items list, or assembly instructions or operation manual or instructions.”
Trust Scores and Online Presence
Scam Detector gave Neosabers a trust score of 32.6 out of 100, indicating a medium risk. The analysis pointed out concerns such as proximity to suspicious websites and potential phishing profiles. They recommend exercising caution when dealing with the site.
On the other hand, Trustpilot shows a 4.0 out of 5 rating based on 150 reviews, with 64% being 5-star ratings. This suggests that while many customers are satisfied, there’s a significant portion who have had less-than-stellar experiences.
Conclusion
Neosabers appears to be a legitimate company offering a range of lightsabers and accessories. However, customer experiences vary widely. While some praise the quality and service, others report issues with product defects and customer support. If you’re considering a purchase, it’s advisable to research thoroughly, perhaps start with a smaller order, and be prepared for potential communication challenges.
FAQs
Q1: Does Neosabers offer a warranty on their products?
Yes, Neosabers offers a 6-month warranty on their products, covering manufacturing defects.
Q2: Where are Neosabers products shipped from?
While Neosabers is registered in the U.S., shipments often come from Shenzhen, China.
Q3: Are Neosabers lightsabers suitable for dueling?
Their lightsabers, especially the Xenopixel models, are designed for light to moderate dueling. However, excessive force may damage the electronics.
Q4: How responsive is Neosabers’ customer service?
Customer service responsiveness varies. Some customers report prompt replies, while others have experienced delays or lack of communication.
Q5: Can I customize my lightsaber order?
Neosabers offers various customization options, including blade colors and sound fonts, especially with their Xenopixel models.